how to get a refund from direct ferries

not clear. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Click on a category below to reveal the related questions. Our customer support team will be happy to help. Reviewed 18 September 2020 via mobile. You will save yourself money and hassle by booking direct. Incredibly unhelpful. All in all a terrible experience. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Due to data protection laws were not able to process cancellation requests by email. I have booked a trip to/from the UK (from Hoek van Holland). Rent-to-own and financing options allow you to get the trailer you need within your budget. Bought wrong ticket because they shower wrong results. For contact details visit our. Phone. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Do not use these guys EVER. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Londra, Inghilterra, Southampton SO19 6AJ England. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. JavaScript is disabled. Really poor service - i would have nothing to do with this company. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. However, if you are traveling internationally, you may not be allowed to board the ferry. So now I just lost my money, because of their incompetence. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. The travel agent will stamp and cancel your tickets. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! 99% of travellers recommend this experience. How can this be possible. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Ferryhopper applies a small modification fee of 6 (euros) per booking. We are very sorry that you are not happy with our service. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Booking was quick and easy! Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Using this company, in this instance. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. I have attached documentation needed to prove the above incident. This is the version of our website addressed to speakers of English in United Kingdom. not great. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. It's now a month later and they still haven't This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. More expensive but very safe an helpful.Thank you for your replay. I would recommend that no one uses Direct ferries. Brittany Ferries are really helpful. To get to other parts of Desaru, you can easily book a Grab. Channel View Road Tried to contact by telephone- dont take incoming calls. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Thank you. Email. The process also differs if you have already checked in online and got your boarding card. 2901 Third Ave., Suite 500. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Eventually managed to amend the booking on the web site or so I believed. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. pack jumper cables, ice scraper, warm clothing, snacks and water. That is why we are trusted by over 2.5 million customers and counting. I made reservations. Follow the Ground Transport signs and directions in your app to get to the location. six hours for a journey of more than 24 hours. WebScore: 4.3/5 (13 votes) . NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! My experience of using Direct Ferries was a good job, very well done. These hydro boost systems are even smaller than the 12' boosters in use currently. They said they would check it out. First time I used it I assumed that all the cabins were booked. If you make an amendment request through My Account the amendment fee is only 10/10. Get your BatamFast tickets to Desaru. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! saved me almost 50% of the amount I have recently been having to pay for this journey. like what ? Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. My original booking included the ability to change my booking. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. If your question isn't answered then please Contact Us. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Not using e-file? You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Why do they bother with Direct Ferries? Ferry delay compensation. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Rent-to-own and financing options allow you to get the trailer you need within your budget. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Once they have your money they write you off. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. I have bought it carefully, I have checked my email, spam etc. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Months later, it is impossible to get a refund. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund How cool is that? What are the refund/exchange policies in light of the current situation. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. With our quick and simple ferry finder tool, finding a I have already picked up my ferry tickets. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Also there is a choice of "lounges," but there is no explanation of the differences. You have been added to the directferries.co.uk mailing list. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Please don't hesitate to contact us, if you have any queries. We also ensure all reviews are published without moderation. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Stay away. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. According to Desaru Coasts website, therell also be a bus station coming soon. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Well done Direct Ferries. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Could be a little clearer to help new customers. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. I got the cash but obviously just the value of our cancelled tickets. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Thank you for booking with Direct Ferries. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Subscribe to customized emails to help you know before you go. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Thank you for booking with Direct Ferries. Do you mean direct ferries are trying to alter the contract or the op?. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Point blank refused and they sent a refund without any messages to inform me. Open tickets are valid for up to 12 months from booking date (see ticket conditions). I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Refunds are always issued to the same credit / debit card that you used for your booking. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. 2-3 Three Rivers Business Centre, Felixstowe Road. Choose euro tunnel best service. What if I don't know the plate number of my rental car? Certainly worth trying your luck. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Anyone can write a Trustpilot review. I am writing to seek your support and look at this matter with sensitivity and compassion. How can this even be possible. We often link to other websites, but we can't be responsible for their content. I have travelled many times ever since my first positive booking experience. It may not display this or other websites correctly. The booking process was smooth and simple to follow. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry There was a mistake on your site, and you cannot admit it. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! However it took 5 weeks, dozens of emails for you to confirm the agreement. General Inquiry/Feedback Request a Refund Please note: prices rise as space becomes less available. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. I was referring to the company changing their cancellation terms retrospectively. The reservation is only related to Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. NEVER we got any mail of you. Hi all. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. sorry about that, in that case I would definitely hold out for cash. Go directly to the companies providing the ferries. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. My service experience was awful. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Unhelpful Customer Service not prepared to engage or help with simple requests. Will I get a refund if I cancel my booking? If the delay is more than double the times set out above, Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. But, although they sent a confirmation, they make it clear that it's not a ticket. WebNeeded to change tickets. Will not book with them again. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. You are using an out of date browser. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Traveler beware. I am now writing direct to their registered office. We use dedicated people and clever technology to safeguard our platform. or submit an enquiry. Find out how we combat fake reviews. Can I cancel them and get a refund? It's a workaround but WAY cheaper than cabs. Find out what it's like onboard the ferries before you travel. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. No refund will be given. more. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Go direct to the ferry operator. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or You have been added to the directferries.co.uk mailing list. Find out how we combat fake reviews. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. The website was setup easily and everything worked fine. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Verification can help ensure real people write reviews about real companies. Wondering what happens if your ferry travel plans change? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We did so with Britanny Ferries. Thank you for booking with Direct Ferries. Definite miles better than the outfit I booked with last year. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. You should thus make sure that all details are written correctly. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. They will look after you - Direct Ferries arent interested! We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Can I request a ticket cancellation/change on behalf of another passenger? Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. The most USELESS COMPANY EVER!!!! The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Kind regards, Maya from Direct Ferries. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm.

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