trugym customer service

| Read 261-266 Reviews out of 266 I paid for a year membership and at that point had several months left. ?TruGym this is unlawful and action is being taken. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Your experience matters. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Anyone can write a Trustpilot review. Correction: non-existent customer service. Thanks. Very shocking, and it looks like I'm one of many many cases. How many stars would you give TruGym? Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. | Read 61-80 Reviews out of 255 Generally excellent facilties and equipment though can be a bit busy at times. This gym offers friendly staff with excellent personal trainers. the gym is very clean, the staff are very friendly and always up for a laugh! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Suggested companies are based on peoples browsing tendencies. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. The main reason that I joined is for the Les Mills Combat class. This is when we could get in the pool from February. Awful!!! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The response by the manager was delayed and unprofessional. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Plus side, plenty of cardio equipment. 14 Customer Service Resume Examples for 2023. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! It's a public swimming baths not a gym. Having booked online, I would have expected an email letting me know. Awful!!! As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . 2023 Trustpilot, Inc. All rights reserved. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I find I spend more time on looking for the weights I need and connectors rather than actually training! This company doesnt care about its members, its purely about money for these people. But the other equipment makes up for it. Maybe they could squeeze in another floor mat area near the gym balls. | Read 241-245 Reviews out of 245 DEFINITELY AVOID TruGym and Harlands. How many stars would you give TruGym? Still waiting on a response to my request for a refund. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Every message I had left was not responded to directly by the manager. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. No on-duty lifeguard (is this actually legal!!!). Fuming to be honest. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Management ineffective and ambivalent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. It goes against our guidelines to offer incentives for reviews. Good luck TruGym you are going to need it! How many stars would you give TruGym? info@gurukoolhub.com +1-408-834-0167; trugym customer service. We also ensure all reviews are published without moderation. Absolutely the poorest new customer relationships ever!! Joined for a month at the Keighley branch in August 2013. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Do you agree with TruGym's TrustScore? False advertising! Graham. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Would definitely give more stars if I could! Staff members were a mix bag. The staff, although minimal, are friendly and helpful. Most of the equipment is very old and remains unfixed for long periods of time. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. We also ensure all reviews are published without moderation. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. The staff are more interested in their weekend plans than theirmembers. Your experience matters. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Your experience matters. Date of experience: 10 November 2022. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Lovely gym with great facilities! We use dedicated people and clever technology to safeguard our platform. The showers and changing rooms are always clean and warm. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Been coming here for many years and have always found the staff very pleasant and welcoming. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). it's never the same amount and do not expect any sort of customer service! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Head office failed to respond to emails! All rights reserved. | Read 21-40 Reviews out of 264 I got nothing. Here are 8 tips for writing great reviews. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. If you like swimming, prepare to be hugely disappointed! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Your experience matters. A positive and social environment to train and meet people. Seems like nothing is ever cleaned. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! THE WORST customer service i have ever had the misfortune to encounter. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. This gym offers friendly staff with excellent personal trainers. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Staff on the phone where rude and abrupt and not helpful at all. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Ive requested an email back and a call and have been told a customer representative will be in touch. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The number for the centre was not being answered, neither were emails. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. 2023 Trustpilot, Inc. All rights reserved. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Join the 244 people who've already contributed. Suggested companies are based on peoples browsing tendencies. Gym was great but suddenly closed down with little more than a note on the door. Verification can help ensure real people write reviews about real companies. We'll then contact Harlands on your behalf to get this resolved. | Read 41-60 Reviews out of 258 The facilities are fantastic and the variety of classes included in the price makes it well worth the money. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The gym had closed down suddenly in November 2021 and hasn't provided a refund. Join the 268 people who've already contributed. Suggested companies are based on peoples browsing tendencies. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Voice your opinion today and hear what 263 customers have already said. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. But I suppose you get what you pay for. Our 2022 Transparency . Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! The changing rooms are always clean and the same for the showers! I bought a membership 4 years ago. Any attempt to contact head office is ignored. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The gym did not respond to my complaint. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Management ineffective and ambivalent. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Join the 268 people who've already contributed. Would definitely recommend to a friend especially with the ladies only facility. Completely unresponsive to emails. Here are 8 tips for writing great reviews. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. I then get an email in May saying I would be charged 14 per month. | Read 61-80 Reviews out of 237 Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Absolutely flabbergasted of the audacity and attitude she had with me. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Staff are mostly friendly and it's well worth a visit. Not helpful at all. Awful!! Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Also more weight clamps are needed as there aren't enough for the machines and free weights. Informed them that I was moving house and therefore cancelling my membership. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. We also ensure all reviews are published without moderation. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Find out how we combat fake reviews. I would not recommend this gym to anyone. If you like swimming, prepare to be hugely disappointed! Worst customer service ever have not had one reply to my messages or calls!! Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dreadful management of memberships Id avoid this company and invest elsewhere! They are young, inexperienced and basically don't want to be there. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. so you can relax after your workout. Consistently fail to keep to their own opening and closing times. !Poor service. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Not a problem there are always teething problems. We use dedicated people and clever technology to safeguard our platform. This suggests to me that they know they are not up to date. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Trugym Chathamarrrgh!!! Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. I find the booking system for classes difficult to work out which is why I havent booked any yet. Also, water little bit too cold sometimes. And update your website!!!! Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Your experience matters. Absolutely shocking customer service. Staff were non empathetic and unhelpful following the incident. 2023 Trustpilot, Inc. All rights reserved. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. No on-duty lifeguard (is this actually legal!!!). typical!!!! CON's / The gym is a mess! Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. It goes against our guidelines to offer incentives for reviews. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? why would you not notify any body ? Its hard to believe this is actually a trading company (for now!). Dont join the gym. Understandably very angry!! Top gym with great facilities and friendly staff that are always willing to provide support and advice. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. However, you are likely to be ignored. Anyone can write a Trustpilot review. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . They want you to sign up to a 12 month contract with the promise you can freeze free of charge. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Good day, I have just renewed my contract after 15 months. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. If you want a real Les Mills class, or any customer service, go to another gym! Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Friendly environment for ladies only. Otherwise I would give it a five star rating. why is jason ritter in a wheelchair So far, an excellent option for a gym considering the membership prices are cheap. Bit apprehensive being a female in my 50s. Find out how we combat fake reviews. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 81-100 Reviews out of 267 Join the 261 people who've already contributed. | Read 241-259 Reviews out of 259. The evening staff are very welcoming and friendlly. Date of experience: 19 February 2018 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. How many stars would you give TruGym? I think the gym is great but some of the free weight equipment is getting a little tatty and old.

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