plantronics mute on mute off problem

You can also use the volume on your computer to affect the volume heard over the headset. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. they made an exception for me. If you were encountering an issue and it is now resolved, please change the post flair to Solved! 4. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. Identical problem here. @lorisvalentini. I went through 6 headsets and they just die at some point. Mute on/off alerts Mute reminder Headset to PC radio link . A talk time voice alert means sensors are working. Probably it also affects another setting, but I have no negative impact. Apr 7, 2017 by It has a known defect in the microphone and once yours is out of warranty, they won't replace it. The title Admin is a community setting and does not reflect my role. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Did you solved your problem, Thomas? With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. With mute still on, end the call (either from the device or Lync). Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. Check Price at Amazon. I can hear callers but they cant hear me. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. To your questions: 1. Seems some of my coworkers with the same headset don't have issues after the same update. Freida Kirkland And, it might not even be on mute?!? Teams call controls on jabra headset not working. I had the same problem where I can hear callers but they cant hear me. 2. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by Then wiped off with a paper towel. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. This also worked for me but on a Voyager Edge. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. Yes & yes, 3. There isn't any config entry in the settings menu anymore. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. The headset icon turns green to indicate the device is unmuted. I have the same issue as well. 2023 Plantronics, Inc. All rights reserved. @daveblankenship. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! The headset icon turns green to indicate the device is unmuted. Please reinstall the Sound driver. Oct 15, 2019 by MS does a great job at complicating users' lives, but this workaround is gold. I was able to disconnect the voice using the Plantronics Hub! Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. Unplug the AC power from the charging base. If anyone have this problem is better to send it back and ask for refund. I noticed it will work if I put two fingers over mic near tip of unit. This is thr second one i bought and same thing. THANK YOU VERY MUCH! To mute the device, click Mute. never hear a ring or beep when phone rings and voice answer doesnt work. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable Poly Studio Room Kits for Microsoft Teams Rooms. no mute/unmute beep but using Webex Audio it does. They are pretty well designed but looks the recent headsets are not built to last! If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Use VOIP only when choosing Audio Conference Setting. if you ever drop your keyless entry in the swimming pool. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. It works!! But then shows that it isnt available not able to connect. Ravi Hossur Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . Before everything worked fine. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. So to avoid this issue, I always used the mute function within teams, and then there was no issues. I have found this settings on my own, it works for me too. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. Activate Bluetooth on your phone and set it to search for new devices. Doing it here won't move things I think. 2) The sound duration is very long and the ongoing conference cannot . A Microsoft customizable chat-based workspace. The other alternative they suggested to me was to join the Teams meeting through a browser. @fkirkland, Dang! Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. Didn't search for them. Is it possible to investigate this problem? Poly will not acknowledged the issue is probably firmware related barring any better explaination. Your device should work just fine. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. @olawaleyussuff. 2016-11-28 06:34 AM. I did the test above (covering the noise cancellation sensor) and my problem went away. I have tried cleaning microphone with Alcohol and then using compressed air. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. They also should have an answer for "What is in the box". To unmute the device, click Unmute. Maybe this is a known issue they are covering up? Check Price at Amazon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Although, not sure how warranty would be valid or not outside US, for me it's very important. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. They have the same microphone issue. Avail 10% OFF Coupon Code. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. A tone means the sensors need to be reset. after working perfectly for a couple months, i am now inaudible to parties i call. Motor Vehicle) people can hear me. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . To unmute the device, click Unmute. Then when i pressed the call answer/end button like you suggested, the mute function now works. Hi you should try the suggestion in my post below. If this setting is off, then you will get an echo, bad sound quality or no . You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. A talk time voice alert means sensors are working. This thread is locked. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. Plantronics news, updates, reviews and more. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. It has been a while, how is everything going? More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. I'm out of warranty and they are offering a discount on a replacement. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". Sure enough mine had the red light on . The headset control buttons do not work when I use softphone. So it only takes me a few months before everyone says they can barely hear me.

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