what are the ttec engage products

Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. AI and automation trends, High-tech goes all-in Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Optimise your contact centre Learn more. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Find and engage customers across all channels to accelerate growth. 0000006368 00000 n journeys, 5 digital transformation 0000009072 00000 n Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. _W+ Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Make them. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. 0000004803 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . 0000006062 00000 n "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Digital CX Transformation leader to ignite next stage of growth. 0000021593 00000 n hb``Pf``AX8> 9K?0bF TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000008134 00000 n One that tells you what is happening in the present. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. When typing in this field, a list of search results will appear and be automatically updated as you type. For 40 years, our business has been helping companies make their customers happy. customers? Operating Income was $168.5 Million or 6.9 Percent of Revenue. 0000009922 00000 n 0000119471 00000 n 0000005949 00000 n TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). The people, processes, and platforms to optimize your contact center. library that's as agile as weare. 0000029878 00000 n TTEC embraces and is committed to building a diverse . Continuously promote a performance-driven culture and always work towards reaching for amazing. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. and the CX expertise to enable your success. Learn why we use cookies and how to manage your settings. The Company provides . 0000004300 00000 n strategies for right now, Building for CX: End-to-end possibilities, Top customer service For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. Privacy Policy. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000074155 00000 n H\n0y "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 0000116240 00000 n 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. amazing customer 0000030829 00000 n This site uses cookies and by using the site, you are consenting to this. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Eliminate friction and create value for your customers and employees. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Find and engage customers across all channels. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Empower your frontline employees Learn more. 0000017539 00000 n The result: Customer experiences that feel human even when they are not. Elevate your sales team through sales outsourcing, including a customized growth services playbook. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. 0000016806 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . 28 44 Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We combine leading technology partnerships and the CX expertise to enable your success. 0000005907 00000 n In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. To learn more visit us athttps://www.ttec.com. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000014537 00000 n amazing customer 28 0 obj <> endobj xref 0000163192 00000 n With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. journeys, 5 digital transformation Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. Outsourced customer experience and technology And disconnected customer experiences create unhappy customers. What You Bring to the Role. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Cision Distribution 888-776-0942 V"x(aL|i4c#\rFXX~lle4|Q;M TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Everything you need to reimagine your CX and make your customers smile. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000010434 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. 0000007921 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000002397 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. mYBTn2[dhVar!#[i:2^/uszZT>lEd. News Mar 2, 2021. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000001601 00000 n specific challenges. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 0000002238 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000043061 00000 n Reduce cost and improve CX with recommendations from your front-line employees. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend.

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