ebay seller doesn t accept returns
Hello world!
March 2, 2022This is all true, but only for items that are REALLY Not As Described. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. - edited When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. 04-18-2022 Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Buyers can always submit a return request, even if your returns policy says you don't accept returns. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. You can also use this option if you want to offer to let them exchange the item. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. There is no more seller protection. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Select your carrier and enter the tracking number. - edited For example, you may haveopted to automatically accept return requests. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. You accept returns in your policy, and the buyer changed their mind about a purchase. How do people alwats confuse this. You can also open your Returns dashboard and select View return details from beside the item. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. This can be useful when the buyer isn't completely satisfied with their purchase. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Some have lost thousands. 01:47 PM If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. That decision is for him to be allowed to return it. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Returns not accepted is outdated online. The buyer returned the item used or damaged. Go to your preferred carrier's website and purchase a label. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. 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But I've never heard that automatically happens just because a seller doesn't offer returns. 2 business days after receiving the returned item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I'm done with Ebay. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. This dragged out the process, caused unnecessary stress and confusion. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. You probably won't win, but if you don't call, the chance of you winning is ZERO. How to give a partial refund after the item is returned. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Solved: How to go about returning an item when a seller do - The eBay may step in without the buyer asking if the seller didn't respond to the return request. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Now I just have to hope he actually sends back the keyboard instead of bricks. Extremely frustrating. This is a good option for low-value items. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. As you may already know or will find out after watching this . What happens if an eBay seller doesn't accept a return? - Quora Who is looking out for us ? You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Welcome to the Returns board! I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. See our Partial refund guidelines for more details. Whats the point of offering sellers the option of not taking returns. eBay may step in without the buyer asking, if the seller didn't respond to the return request. I also sent the manufacturers specifications which show compatibility. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Accept the return:The buyer will send the item back to you for a full refund. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Most sellers don't understand this. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Keep in mind that some returns can remain open for up to 35 business days. But I certainly won't be surprised if I have to allow a return anyway. How to return an item on eBay if the seller is refusing to accept the If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. I've tried sending messages, and all he says is "it doesn't work". If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. This isn't working for me. Buyer's expect returns. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. '&charset='+document.characterSet : '')); eBay Money Back Guarantee covers most transactions on eBay. eBay Will Not Back Your Return Policy - YouTube Copyright 1995-2023 eBay Inc. All Rights Reserved. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. You can't deduct the original shipping cost from any refund amount. Select the percent you want to deduct from the refund amount. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". The seller responds to the buyer's request. Enter the amount you wish to offer the buyer. Whether you need to accept the return depends on their reason for opening the return. As a no returns seller, I still get the option to accept a SNAD. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. '&charset='+document.charset : (document.characterSet ? See Partial refund guidelines. document.write ('&cb=' + m3_r); A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. A Not as Described case does not require you to return the item at your expense. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. What in the actully insanity is this? And frankly, I'm 100% okay with that. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. When listing an item, it's important to includeyour return address. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. [CDATA[ I appreciate it. This can be useful when the buyer isn't completely satisfied with their purchase. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Return an item for a refund | eBay Also this makes the process require the buyer send the item back instead of filing a claim. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. I was not trying to show how it 'benefit a buyer". For more information about buying and selling internationally, please see our policies on International selling and International trading. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. I originally shipped the item via FedEx because it's cheaper for heavier items. Sorry if these are easy answers, I've never done this before! Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Also this makes the process require the buyer send the item back instead of filing a claim. document.write ("'><\/scr"+"ipt>"); This is a good option for low-value items. Tip a part of. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Carefully check the returned item before giving the refund. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. In the wrong place? In the last two cases the buyer keeps the item and gets refunded. This is a good option for low-value items. eBay closes the case. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. document.write (" Jemma Powell Jack Savoretti Split,
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